1. Who We Are
GRIT Technologies is a software development and digital services company operating at https://grittechnologies.com. We are the data controller for the personal information we collect through this website and our services.
Contact: info@grittechnologies.com
2. Information We Collect
We collect information in two ways — information you provide directly to us, and information collected automatically when you visit our website.
Information You Provide
- Contact form submissions: Name, email address, phone number, company name, and message content
- Portal account registration: Username, email address, and password (stored as a cryptographic hash)
- Project enquiries: Budget range, timeline, service requirements, and project descriptions
Information Collected Automatically
- Usage data: Pages visited, time on site, traffic source, and referral URLs
- Device information: Browser type and version, operating system, device type (desktop/mobile/tablet)
- Location data: Country, region, and city derived from your IP address (we do not store your precise location)
- IP address: Collected for security, analytics, and fraud prevention purposes
3. How We Use Your Information
- To respond to your enquiries and provide the services you request
- To send project updates, invoices, and service-related communications
- To send a thank-you confirmation when you submit our contact form
- To analyse website traffic and improve our content and user experience
- To detect and prevent fraudulent or malicious activity
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract: Processing necessary to fulfil a service agreement with you
- Legitimate interests: Analytics, security, and improving our services
- Consent: Where you have explicitly agreed (e.g., marketing communications)
- Legal obligation: Where required by applicable law
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share limited information with:
- Email service providers (for sending transactional emails)
- Cloud hosting providers (for website and data infrastructure)
- Analytics tools (first-party analytics only — we do not use Google Analytics or similar third-party trackers by default)
- Law enforcement or regulatory bodies where required by law
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Contact form submissions: 3 years
- Portal account data: Until account deletion request or 2 years of inactivity
- Analytics data: 13 months (rolling)
- Financial records: 7 years (as required by law)
7. Cookies
We use cookies to improve your browsing experience and analyse site traffic. Please see our Cookie Policy for full details on the types of cookies we use and how to manage them.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request that we limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, contact us at info@grittechnologies.com. We will respond within 30 days.
9. Data Security
We implement industry-standard security measures including SSL/TLS encryption, password hashing, access controls, and regular security audits. While no system is 100% secure, we take every reasonable step to protect your data from unauthorised access, disclosure, or destruction.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of our website following any update constitutes your acceptance of the revised policy.
12. Contact Us
For any privacy-related questions or requests, contact our privacy team: